After Ford's automated quality-control systems and AI tools fell short, the automaker hired 350 veteran engineers over the past three years to mentor younger staff and reprogram the underperforming technology. "Artificial intelligence is a fantastic tool, but it's only as good as the information you use to train it," Charles Poon, Ford's vice president of vehicle hardware engineering, told reporters on a call Wednesday. "Over prior years, we didn't pay as much attention as we should have to t...

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