The normal work of creating reliability (opens in new tab)

Here’s a recent comment on LinkedIn from John Allspaw, on a post by Gandhi Mathi Nathan Kumar about availability. Allspaw’s comment is a succinct description of a safety model proposed by the Danish resilience engineering researcher Erik Hollnagel: Safety-II. Hollnagel has described Safety-II in his book Safety-I and Safety-II: The Past and Future of Safety … Continue reading The normal work of creating reliability →