How incidents can teach us about what’s already working well (opens in new tab)

Here’s a famous optical illusion, which was developed by the American neuroscientist Edward H. Adelson. Even though square A appears darker than square B, the two are, in fact, the exact same shade of gray. It’s such a powerful illusion that, even knowing the illusion doesn’t destroy its effect; you’ll still “see” the illusion after … Continue reading How incidents can teach us about what’s already working well →