How much should Teams presence influence call routing | Microsoft Community Hub (opens in new tab)

One thing I've noticed recently is that many Teams Phone environments still treat presence as a destination state rather than a routing input. A typical flow might look like: Caller selects an optionCall is transferredUser is unavailableCaller ends up in voicemail or another queue Technically the routing worked. From the caller's perspective, it often didn't. I'm curious how others are approaching this. Are you using Teams presence as part of your call-routing logic? For example: Available → ...