New Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate Certification (opens in new tab)

Deliver always‑on customer service at scale. Prove your ability to design and run modern contact center solutions in Dynamics 365 that combine agents and human expertise, with Exam AB‑250 (beta). Customer expectations now demand fast, continuous service across every channel. Meeting that expectation requires contact center solutions that combine human expertise with intelligent automation, while staying scalable, secure, and well governed. This shift is creating new opportunities for professi...