Remote desktop app hangs when opening a new process (opens in new tab)

I have a windows remote desktop server, windows server 2022. We have a few programs we allow access to people published as remote apps. One of the programs exports to Excel by opening excel, creates the workbook/worksheet, but the window does not show and the program hangs waiting for excel to close. The user can't see excel and therefore can't close excel so they are stuck. as an admin, I can connect to the remote desktop server and end task on their excel instance and then they can continue...