Are you digitally literate? (opens in new tab)

Note: This post is crossposted from Medium. Working in tech support has its ups and downs, but is ultimately rewarding. Digital literacy—the ability to confidently and capably use and understand technology—is something that is often lacking from the people I support, from high school students to retirees. I mentally evaluate people on their level of digital literacy, not to judge or mock them, but to best assist them. The more self-aware a customer, the easier it is for us to help them. Rathe...