Should you add screenshots to documentation? (opens in new tab)

Screenshots in documentation can be a contentious topic — some people really like them and think they add a lot of value, while others dislike them due to the maintenance burden and accessibility issues. As a technical writer, I avoid adding screenshots to documentation as often as possible. In my mind, an outdated screenshot is one of the fastest ways to lose customer trust, so if I’m not confident I can maintain the image, I don’t add it. But that approach might be too rigid and avoidant. W...