Tips for writing SaaS documentation (opens in new tab)

If you’re writing documentation for a software-as-a-service (SaaS) product that releases constantly, it’s easy to be overwhelmed by the amount of new functionality being released that needs to be documented. But do you really need to document all of it? Nope. Instead, document the hidden, document the weird, and document the why. Consider every new product feature in terms of what the user cares about. Don’t document what the product can do—document what the user wants to do. I recommend adop...