What building a CRM taught me about how contractors manage teams (opens in new tab)

Building software for contractors taught me a lot about team management. Not because we set out to build team management features, but because every scheduling, dispatching, and job-tracking decision we made had team dynamics baked into it. Here's what we learned. The good tech is already half out the door Every shop has the person you trust on the toughest jobs. The one whose work you don't have to check. And every shop has the other one. Callbacks landing on the owner's desk, hours that don...