Beyond the Prompt: Why Autonomous AI Agents Are Replacing the Chatbot (opens in new tab)

Last Updated on June 8, 2026 by Editorial Team Author(s): Suchit Majumdar Originally published on Towards AI. Beyond the Prompt: Why Autonomous AI Agents Are Replacing the Chatbot In May 2025, Sebastian Siemiatkowski — the same Klarna CEO who fifteen months earlier had told the world that one OpenAI-powered assistant was doing the work of 700 customer service agents — quietly started hiring humans back. Bloomberg got the quote: “Cost unfortunately seems to have been a too predominant evaluati...