RT by @a16z: From the beginning at Pylon, we've had this conviction that you can't just run B2B support on platforms made for B2C. (opens in new tab)

From the beginning at Pylon, we've had this conviction that you can't just run B2B support on platforms made for B2C. Why? Account context. Context is everything when your customers... → Are accounts with multiple stakeholders → Sign multi-year contracts → Pay you 6+ figures in ARR → Form long-term relationships with your team → Talk to you via unstructured channels like Slack Given the above it's impossible to reduce B2B support interactions to one-time transactions and you can't afford to "...