The Backstory: Byard Duncan (opens in new tab)

For over a decade, Byard Duncan has been investigating businesses, tech companies, and government institutions from a consumer protection angle. His two recent investigations for Type exemplify his work exposing the harms done to regular people. In partnership with Reveal, Duncan reported on the understaffing crisis at 911 dispatch centers, which has left hundreds of thousands of callers waiting on hold during emergencies. And for Bloomberg Businessweek, he investigated BusPatrol, a tech comp...