Most AI tools make users faster. The best AI tools make users better (11 minute read) (opens in new tab)

AI tools are increasingly taking over complex tasks, but the real challenge isn't making AI flawless — it's designing systems that keep users engaged, capable, and able to catch mistakes when the AI fails. Drawing on decades of research in automation and cognitive ergonomics, good human–AI collaboration requires balancing automation with human control, carefully calibrating user trust, and designing experiences that strengthen rather than erode people's long-term skills and judgment. Instead ...