Keeping community human while scaling with agents (opens in new tab)

**Published:** February 27, 2026 | **Authors:** Pauline P\. Narvas | **Category:** Community --- At Vercel, our developer community is at the heart of everything we do. It's how we stay closest to the people using what we build. As our community grew, automation helped us scale. But questions still got lost, routing took time, and context switching pulled us away from the work that actually required our expertise. And automation could never help with the things that mattered most, the mome...