The Prioritization Trap (opens in new tab)

In the last couple of weeks I’ve had a few separate conversations that, looking back, were all the same conversation. One was about community issues vs. customer asks. One was about whether we invest in new features or pay down engineering foundations. One was the usual short-term vs. long-term tension. Different details - but the same underlying problem every time: two things that both clearly matter, not enough capacity to fully do both, and a group trying to decide which one wins.