Out of the Blue (opens in new tab)

I'm extremely happy to report that full internet connectivity was restored in the BlueTower last night. Apologies for the disruption, and thank you for your patience. This was our first major outage since moving here, and our first experience with Xfinity's much-maligned technical support was a bit of a circus. The internet went down here on Tuesday afternoon, and the initial estimate was that it would be fixed by around 8:45 pm EDT, which turned out to be optimistic. It was the optimism of t...