The prince of user documentation – lessons from Machiavelli (opens in new tab)

In 1513, Niccolò Machiavelli sat in exile and wrote the most ruthlessly practical guide to power ever committed to paper. He wasn’t interested in how things should work. He was interested in how they do. Five centuries later, most SaaS companies treat their user documentation as an afterthought: a support cost to minimise, a page... Read more » The post appeared first on <a href="