Decision-making speed is a hidden constraint on transformation success (opens in new tab)

Late into a large-scale SAP transformation, the technical work was on pace. Build was closing, system integration testing was underway and cutover readiness was taking shape. What was not on pace were the decisions the program depended on. Cross-functional calls around data ownership, process exceptions and cutover sequencing, decisions that had moved weekly earlier in the program, began stretching into multi-week cycles. Teams moved forward on assumptions to maintain progress, effectively ma...