From cautious to scaling: SAP customers span the AI readiness spectrum (opens in new tab)

SAP spent Sapphire 2026 selling the “Autonomous Enterprise,” a vision where AI agents execute business processes themselves. But the customer keynote on Wednesday told a more nuanced story. Lockheed Martin, ExxonMobil, Aeropuertos Argentina, and Levi Strauss each took the stage with a distinct AI strategy, shaped by their industries, risk tolerance, and strategic priorities. “Customers are at different levels of maturity and also in what they want to do,” said Jonathan von Rüeden, SAP’s chief...