Release Management Is a System Problem Disguised as a People Problem (opens in new tab)

Release management issues often look like people problems. Most release post-mortems will flag human errors: coordination failures, communication gaps, or skills deficits. But the real failure is usually a problem with the release process, not the people implementing it. A system that assumes that human beings will be perfectly available, perfectly informed, and perfectly consistent is not a viable system. DORA research reports that elite teams can recover from change failure in under an hour...