The work AI can’t do (opens in new tab)

A few months ago, I sat across from a CEO who was genuinely proud. He had just implemented an AI-powered people analytics platform: real-time sentiment data, predictive turnover scores, and engagement dashboards. Beautiful system. His HR team had been cut by a third. “It does what they used to do,” he told me. Six months later, two of his highest-performing senior managers quit in the same quarter. No flags. No warning scores. Nothing on the dashboard. Just two people who had felt, for a long...