The Continuing Deterioration of Customer Service (opens in new tab)

I have a cellphone. Through Fido, which is Rogers. I had the impression a few years ago that Fido repackaged their parent company's products and provided somewhat better customer service - I'd been reasonably happy with "Fido" up until now. But in the past five years or so, these two entities have been openly acknowledging the connection, and slowly merging everything (notably customer service) ... except for keeping the corporation names and accounts separate. So now all Fido provides is a d...