Hackers used Meta’s AI support system to hijack over 20,000 Instagram accounts (opens in new tab)

Meta has revealed that attackers hijacked 20,225 Instagram accounts by exploiting a flaw in the company’s AI-assisted account recovery system. According to the company, a vulnerability in High Touch Support (HTS) allowed unauthorized parties to perform password resets on Instagram accounts. HTS is an AI-assisted account recovery system for Instagram designed to help users regain access to locked accounts. Users can request password reset links through the support workflow when they lose acces...