Frontline Workers Twice as Likely to Use Unapproved AI (opens in new tab)

New research by Mitel has revealed a widening gap between AI adoption and enablement, with limited support and low confidence contributing to the rise of Shadow AI and unapproved AI usage. The State of Workforce Communication report found that while workplace communication is mission-critical, tools are misaligned with how teams execute, forcing employees to quietly […] The post appeared first on .