Decision Friction is a System Design Problem (opens in new tab)

When transformation isn’t producing results, the first instinct is to look at delivery. Teams aren’t shipping fast enough. The backlog is bloated. The release cadence is inconsistent. The organization reaches for the familiar remedies: new frameworks, better ceremonies, more alignment meetings. Sometimes this helps at the margin. The underlying problem persists. Look closer, and the diagnosis shifts. Product teams aren’t unclear because they’re undisciplined. They’re unclear because the direc...