How I Built an Autonomous Incident Investigation Agent That Reduced MTTR by 65% (opens in new tab)

Series: AI-Native SRE Table of Contents The Problem Every On-Call Engineer Knows What FRIDAY Does Architecture Overview Key Design Decisions The Tool-Use Loop: How FRIDAY Reasons The Training System: Pre-Built Knowledge Handling Edge Cases Results Lessons Learned Try It Yourself The Problem Every On-Call Engineer Knows It's 2:47 AM. Your phone buzzes and it's a P1 alert. You open your laptop, bleary-eyed, and begin the familiar ritual: Open PagerDuty → read the alert title Open Datadog → sear...