The impact of trust in AI on digital innovation examining the moderation of intellectual capital and task characteristics (opens in new tab)

As artificial intelligence (AI) increasingly permeates firms’ digital innovation, trust in AI has emerged as a core determinant of the effectiveness of human-AI collaborative innovation. However, prior research has not reached a consensus on the underlying mechanisms or boundary conditions of this relationship. Drawing on information processing theory (IPT), this study empirically examines the nonlinear relationship between trust in AI and digital innovation using survey data from 269 AI-savv...