Principles for understanding trust in artificial intelligence (opens in new tab)

Artificial intelligence (AI) increasingly performs tasks once reserved for humans, raising questions about when, why and how people trust machines — and whether they should do so in the first place. In this Review, we identify six principles that help to structure an understanding of trust in AI and highlight its socially embedded nature: that trust in AI is inferred; that trustworthiness, trust and trusting behaviour are distinct; that trust in AI is about both morality and performance; and ...