Reduced symptom reporting quality during human–chatbot versus human–physician interactions (opens in new tab)

Artificial intelligence (AI) chatbots are increasingly used for self-triage and medical advice seeking. Accurate AI performance, however, hinges on how users interact with such consumer-facing applications. While previous research has identified reservations regarding AI-generated medical advice, earlier stages of human–AI interaction, such as how symptoms are communicated, remain largely unexplored. In a preregistered between-subject experiment (n = 500), participants were randomly assigned ...