Consumers Want AI to Shop With Them, Not for Them (opens in new tab)

Artificial intelligence has already transformed how consumers discover products, compare prices, and navigate digital commerce. But as companies race to build autonomous AI agents capable of making decisions independently, consumers are sending a more nuanced message: They want assistance, not surrender. New research from PYMNTS Intelligence’s latest May 2026 Consumer AI Benchmark reveals that while consumers […] The post appeared first on <a href="