Data centre smart hands pricing (opens in new tab)

Data centre providers usually provide a “smart hands” service that lets you hire one of their engineers to perform remote maintenance on your behalf. They can accept delivery of a drive and install it for you, patch a new cross connect, perform inspections, bump things by accident, and so on. We just got a pricing update for one of our providers at work, with their four tiers listed below. See if you can spot the issue: “Normal Working Hours Rate if Flexible Scheduling selected (Hourly)” “Aft...