From Zendesk to ChartMogul: Nick Franklin on Retention, Metrics, and the Future of SaaS Analytics (opens in new tab)

Nick Franklin spent years leading international expansion at Zendesk before founding ChartMogul, the subscription analytics platform used by thousands of SaaS companies worldwide. In this interview, he shares hard-won lessons on retention, the metrics that actually matter, and why AI is about to reshape how founders understand their businesses. The Origin Story: From Zendesk to […] The post From Zendesk to ChartMogul: Nick Franklin on Retention, Metrics, and the Future of SaaS Analytics appea...