Lovable, Harvey & Assembly AI: How the Fastest AI Companies Rebuilt Customer Success. And Why NPS and Activity Scores Are Dead (opens in new tab)

The Forward Deployed / Customer Success track at SaaStr AI 2026 turned into something closer to an autopsy and a rebirth at the same time. Leaders from the fastest-growing companies in B2B + AI got on stage and said versions of the same thing: the post-sales playbook most of us spent the last decade building...