We Haven’t Had a Great CS Experience in Years. But Our FDEs Have Been Incredible. (opens in new tab)

In some ways, we helped build the Customer Success category at SaaStr a generation or so ago. Some of the earliest writing here on Second Order Revenueand the power of a funded, dedicated CS organization informed a generation of B2B founders. We believed in it deeply. So it’s not without some sadness that I say... Continue Reading