Why 95% of Customer Success Managers Can’t Be Turned into Forward Deployed Engineers. And What That Means. (opens in new tab)

Every B2B company right now is staring at the same problem: they need more Forward Deployed Engineers, they don’t have enough of them, and they’re looking at their CS team wondering if they can bridge the gap. Usually, they can’t. Here’s why — and what to do instead. FDE job postings increased 12x in a...