Episode 592 | Nine Tactics for Amazing Customer Support (opens in new tab)

<p>In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.</p> <h2 class="wp-block-heading"><strong>The topics we cover</strong></h2> <p><strong>[2:00] Customer success vs customer support</strong></p> <p><strong>[5:10] Response time</strong></p> <p><strong>[8:59] Post-support surveys</strong></p> <p><strong>[10:58] When to hire first customer support person</strong></p> <p><strong>[13:02] ...