Episode 747 | Evolving SaaS Customer Success Over 7 Years (with Jane Portman) (opens in new tab)

In episode 747, Rob Walling interviews Jane Portman, co-founder of Userlist, to discuss the evolution of their SaaS customer success strategy. Jane shares the four stages of Userlist’s customer success journey, from the early days of trial and error to implementing done-for-you services. They also d