My Tough Mudder event was cancelled but they won’t refund my tickets. What are my rights? (opens in new tab)

Your consumer rights depend on the reason for the cancellation, policy professional Kat George writes, and whether the circumstances were beyond the organiser’s controlRead more Australian customer service questionsI bought two tickets for Tough Mudder Hunter Valley 2025. The event was cancelled with only one week’s notice so I couldn’t get a refund for the flights. Tough Mudder refused to refund the tickets and only offered a rollover to a rescheduled event in November, which I was not able ...