Salesforce deployed 20,000 enterprise AI agents. The biggest lesson? The work is inverted! Traditional software → 90% of the effort comes before launch AI agent... (opens in new tab)

Salesforce deployed 20,000 enterprise AI agents. The biggest lesson? The work is inverted!Traditional software → 90% of the effort comes before launchAI agents → 90% comes afterWe sat down with John Kucera, CPO of Agentforce, to learn what separates agents that deliver real value from those that stall after a good demo.Teams that treat launch as the finish line stay stuck in pilot mode. Teams that treat it as the starting line scale.The full playbook covers:- Why most enterprise agents fail- ...