User outcomes, workflow design, and biotech software - product engineering with Swizec Teller (opens in new tab)

Kent talks with Swizec Teller about product engineering for software that serves real businesses and non-developer users: how to learn a domain you did not grow up in, how to spot hidden friction by watching people work, and why the best product work focuses on outcomes, not engineering puzzles\. They talk through biotech, internal tooling, habits users build around buggy software, feature placement, success metrics, and how to widen the pit of success for people who are just trying to do the...