The 7 best customer experience software in 2026 (opens in new tab)

I canceled a subscription recently because I started questioning my experience. I'd been loyal for months, but the customer-facing AI agents felt like they were regressing, it took forever to speak to a human support agent, and all of the branding started targeting a much younger audience. They probably logged it as general churn; that's fine, I'm sure "old man yells at cloud" isn't something they would put into a report. Every single touchpoint you have with a customer shapes their experience,