What is process improvement? (opens in new tab)

Most "broken" work isn't actually broken. What fails is the process behind it: messy handoffs, slow approvals, unclear ownership, and tasks that sit in inboxes like forgotten produce because nobody knows what the next step is. That's what process improvement is for: looking at a slow workflow and deciding it deserves better than "that's just how we do it." In this post, I'll break down the essentials of process improvement, show how it fixes clunky daily workflows, and provide a practical playbo