Today’s users expect more than a search bar. Whether they’re shopping online, browsing a company’s product catalog, or looking for help on a support site, they no longer want to sift through endless results or guess the right keywords.

They expect intelligent systems that can understand them, their needs, their context, and even the way they describe their problems.

For example:

  • In an e-commerce store, a shopper might type “There’s a lot of humidity in my room” instead of searching for “dehumidifier”,
  • On a tech product site, someone could write “I need to recharge my phone on the go” rather than “portable power bank”.
  • On a wellness platform, a visitor might say “I need something for my yoga classes” instead of “yoga mat”.

In traditional keyword-based search…

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