The Enterprise Trust Gap

Your AI agent just refused to help a customer book a hotel room because your content moderation system flagged the word “adult” in “adult ticket pricing.” Your guardrail’s false positive rate is killing conversions, but tuning it requires infrastructure you don’t have and ML expertise your team lacks. So you resort to prompt engineering, crossing your fingers and hoping the next edge case doesn’t surface in production.

This isn’t an isolated problem. Frontier labs are building the on-ramps and highways for AI consumption, but enterprises need last-mile infrastructure to provision trust, reliability, and controls in the technology. Unfortunately, this gap is unlikely to be addressed anytime soon by frontier labs. They not only lack economic incentiv…

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