Bored of eating your own dogfood? Try smelling your own farts! (opens in new tab)

I called a large company the other day. Did I know the information I wanted could be found on their website? And was I aware that I could manage my account online? And would I like to receive a link to chat with their AI assistant via WhatsApp? Naturally, call volumes were higher than expected. I can only assume that whoever was in charge of predicting call volumes had recent suffered a…