AI Agents are beginning to influence nearly every part of the advertising industry, from how campaigns are developed and targeted to how performance is measured and optimized. It’s not just changing the way creative assets are produced—it’s shifting the entire workflow over time, from audience research to media planning to real-time targeting & personalization.

In advertising, timing and relevance are the most important factors to optimize– and this is exactly where Generative AI adds value. It can help tailor messaging to individual users based on behavior, context, and preferences. It can generate multiple variations of copy or visuals and influence campaigns to match different touchpoints in the customer journey. This, paired with machine learning models that predict user intent or engagement, enables more adaptive, responsive advertising.

As Generative AI tools become more embedded in everyday advertising workflows, the ecosystem is forced to rethink what efficiency, scale, and relevance look like. Efficiency is about automating marketing decisions, accelerating iteration cycles, and augmenting human tasks. Scale includes the ability to generate thousands of personalized content variants tailored to different audiences, geographies, and contexts without linear increases in cost. Relevance is about using more data to craft messaging that aligns with a person’s current intent & behavior.

That said, deploying Generative AI at scale in Advertising isn’t just about plugging in an LLM or creative tool — it requires careful planning, infrastructure, and operational alignment. This involves:

1. Defining the strategic use-cases that will have a clear, high-value impact for your organization.

2. Establishing the right infrastructure – this secure foundation is key to ensuring both experimentation and production flows can be supported:

1. Model Access: Frontier models (OpenAI GPT, Anthropic Claude, Google Gemini, Meta Llama) or fine-tuned variants or multi-agent deployments.
2. Compute + Storage: Capacity to handle multimodal generation and real-time workloads.
3. Orchestration Layer: Agent frameworks or workflow tools to chain tasks and automate end-to-end processes.
4. Versioning + Logging: Prompt versions, output quality, and model behavior for auditability.
5. Test, Evaluate, and Iterate: Evaluation suites, human feedback, brand reviewers, or performance metrics to assess output and create feedback pipelines where campaign data refines future generations.

3. Establishing a data foundation because data is what makes GenAI useful and grounded.

1. Data sources: Centralize CRM data, loyalty data, historical campaign performance, brand assets, media content, etc.
2. RAG pipelines: Implement retrieval systems to allow GenAI to access dynamic, up-to-date data.
3. Privacy-safe architecture: Ensure PII and sensitive customer data is handled according to regulations (GDPR, CCPA).

4. Building or connecting to modular capabilities to break GenAI down into reusable, composable capabilities across the ad/content lifecycle.

5. Deploying agents to automate tasks, especially for multi-step workflows and embedded logic for contextual adaptation.

6. Setting up evaluation that will measure the accuracy of the outputs and have ways to improve the agent responses.

7. Setting up governance and guardrails: Define how and when GenAI is used across teams.

However, with the right framework in place and an iterative process, it can lead to a number of benefits for organizations looking to drive smarter, data-driven decisions, especially in **delivering the right message to the right person at the **right time. It can streamline a number of use-cases, from creative production to campaign workflow automation to hyper-personalized messaging to context-aware content placement to keyword-creative matching to robust audience segmentation to in-flight campaign measurement & dynamic budget optimization. The use-cases are only expanding as organizations continue to adopt and learn.

How does Databricks Enable GenAI in Advertising?

• Unified Data Platform (Lakehouse Architecture) - Advertisers can bring together first‑party data (e.g. CRM, behavioral, campaign performance), third‑party data, content metadata, etc., in a clean and governed way, and use that same data to train, fine‑tune, or query LLMs.
• Advertising Ecosystem Partnerships - Databricks works with a wide range of technology and solution partners. Along with 1PD data, advertisers can collaborate on 2nd & 3rd party data through a Databricks Clean Room or layer in additional data sources through the Databricks marketplace or direct delta shares.
• AI Ecosystem Connectivity - Databricks also integrates with tools like LangChain and enables hybrid workflows using both commercial & open AI models. Databricks AI Gateway acts as a proxy layer that sits between your Databricks applications and external LLM APIs you want to call. Databricks also has partnerships with OpenAI, Anthropic, Google, Meta, etc which allows for their models to be made natively available in Databricks.
• Access to and Customization of LLMs - Advertising teams often need models tuned to their specific needs. Databricks lets you start with existing AI models and then fine‑tune with your own data. This is the underpinning of “Data Intelligence”.
• Retrieval‑Augmented Generation (RAG) & Vector Search - Databricks supports vector search and retrieval tools so that your AI model will have access to relevant and recent content or data.
• Model Serving & Operationalization (LLMOps, Monitoring, Governance) - Databricks offers model‑serving endpoints, built‑in monitoring, tools like MLflow for tracking experiments and model performance, allowing you to ensure safe outputs to adhere to the strict regulations and guidelines.
• Agent Frameworks and Tooling - Agent Framework allows you to build agents that can orchestrate pulling data, calling models, applying tools, injecting logic, and ensuring policies are in place. This helps ad teams automate more of the end‑to‑end process.
• SQL + AI Functions for Business Users - AI functions support lets SQL users embed model calls or generation tasks directly in SQL workflows—for example summarizing text, doing sentiment analysis, similarity matching within SQL. This lowers the barrier for marketing analysts or campaign ops.

In subsequent blogs, we put this in action by highlighting two key solutions built by our Databricks Field Engineering team, one that leverages AI agents to power contextual content & ad placement and another that leverages AI agents and multimodal RAG to unlock advanced ad personalization & high-quality creative at scale. Both extremely relevant use-cases for the industry as it directly ties into customer experience.