How do you say yes when you have no idea how to deliver? My cofounders and I built Moment Factory by saying yes to projects most people thought were impossible. Long before the technology existed, we designed interactive concerts, illuminated night walks through forests, and towering LED installations in airports. Every project started with the same challenge: Finding the path to make the impossible possible.

The unknown isn’t unique to our industry. Every creative team faces it—startups launch apps no one knew they needed, architects design spaces no one had imagined, chefs invent dishes no one had tasted. At the beginning of every project, you don’t know the outcome or what discoveries lie ahead. But uncertainty is where creativity begins.

After 25 years and more than 600 creations, we developed a framework to help teams navigate uncertainty. We call it The Journey Into the Unknown, structured around four tools: The Map, The Crew, The Ship, and The Compass of Amazing. It builds a shared language, aligns teams, fosters trust, and keeps everyone moving forward together.

Next time a project feels impossible, let this framework guide your journey into the unknown.

THE MAP

No explorer started with a complete map of undiscovered territory. At first, your map will be messy, incomplete, and full of gaps. The key is to start with the fragments of information you have and let them guide you in an initial direction: the context, the brief, the timeline, the budget, the objectives, the audiences, and your initial assumptions and ideas. Each small step uncovers something new. Every decision and experiment adds layers of detail, gradually revealing the direction and shape of the map.

Progress is not linear, but each step should bring a clearer sense of the path ahead, and that’s the Map in action: by trusting this process, we could zigzag through decisions and discover our breakthrough moment.

THE CREW

Your team is your Crew. Once you have your Map, you need to cast your Crew carefully. A strong team is a multidisciplinary mix of great talents—chosen with intention and purpose. The right individuals, with the right expertise and the right mix, kept as lean as possible, supporting one another and sharing knowledge across disciplines, are what makes the work come alive.

Picture the classic standoff: Creatives could spend years conceptualizing ideas and exploring every possibility, while production teams push for specifics—timelines, budgets, roadmaps. The creative says, “It needs to feel more magical.” The producer responds, “What’s that going to cost?” This tension isn’t a flaw—it’s the balance that keeps the Ship upright. You need both the dreamers and the builders, and when they align, when they understand each other’s reality, breakthrough work becomes possible.

THE SHIP

The Ship carries the Crew and the tools for the journey. Each project requires a different ship to carry your Crew and their tools from concept to execution. For some missions, a mothership with support vessels is essential; for others, a small, fast, agile craft is enough. The right ship will have the fuel, speed, and capacity suited to the journey, carrying just the right team to get the project across the finish line.

THE COMPASS OF AMAZING

The Compass of Amazing is your instinct. Everyone has a creative instinct shaped by past experiences. It’s a guide, like one you’d bring on a trip, helping you decide your next move. Every journey into the unknown is made of thousands of small decisions—and its success depends on the accumulation of good ones, never just one.

Following your Compass often means making choices that aren’t obvious and trusting a hunch, even when it feels risky. Take John Lennon during the recording of Strawberry Fields Forever: He had two very different takes—one with a Mellotron, the other with brass and strings. Rather than choosing one, he trusted his instinct that combining them could create something extraordinary. It was a technical challenge, but that intuition produced a groundbreaking result that changed how records were produced.

Using your Compass is about recognizing intuitive moments just like Lennon did. When you pitch an idea and the whole room leans forward, that’s your Compass pointing true north. If that feeling disappears, stop, feel, and realign to chart a new course from there.

SAY YES TO THE UNKNOWN

Every impossible project will be a rollercoaster of excitement, fear, doubt, and hope. Embrace it. These feelings aren’t obstacles; they’re part of the creative process. When a project lands in front of you, ask yourself: “Does it feel exciting?” and “Does it align with my values?” If the answer is yes, be courageous and boldly step forward. Your Map will gradually reveal itself, your Crew will rise to the challenge, your Ship will take shape, and your Compass of Amazing will guide your decisions.

Fear will inevitably surface along the way. When it does, remember past moments of uncertainty and how they ultimately unfolded. The journey into the unknown is always a dance between chaos and order. A certain amount of chaos is essential—it sparks discovery and creativity—but too much becomes dysfunction and stifles imagination. The creative process flows from uncertainty to clarity, and it is in that delicate balance that ideas ignite, projects take shape, and something truly remarkable emerges.

Sakchin Bessette is the cofounder and executive creative director of Moment Factory.