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This M&T Digital Services Agreement (the "Agreement") governs your use, access, and management of M&T’s Digital Services as may be made available to you by M&T, including M&T Online Banking, M&T Online Banking for Business, M&T Online and Mobile Bill Pay (a component of M&T Online Banking), M&T Mobile Banking, M&T Mobile Banking for Business, M&T Mobile Deposit Service (collectively, the “Digital Services”). In addition to this Agreement, your enrollment and use of specific online and/or mobile-based products, services, and software, may be governed by the terms and conditions specific to each such product, service, or software.
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This M&T Digital Services Agreement (the "Agreement") governs your use, access, and management of M&T’s Digital Services as may be made available to you by M&T, including M&T Online Banking, M&T Online Banking for Business, M&T Online and Mobile Bill Pay (a component of M&T Online Banking), M&T Mobile Banking, M&T Mobile Banking for Business, M&T Mobile Deposit Service (collectively, the “Digital Services”). In addition to this Agreement, your enrollment and use of specific online and/or mobile-based products, services, and software, may be governed by the terms and conditions specific to each such product, service, or software.
For fee information, please refer to Section N of this Agreement for the Digital Services Fee Schedule. Not all products, services, software, or Digital Services may be available to you.
A summary of the most recent changes to the Digital Services Agreement can be found on mtb.com.
Table of Contents
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Internal Transfers and M&T Loan Payments from External Accounts.
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Temporary Retention and Disposal of Transmitted Checks and Items
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M&T BizPay: ACH, Wire Transfers and Real-Time Payments Digital Services (Business Accounts)
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Your Liability for Unauthorized Transfers (Personal Accounts)
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Customer Requests and Error Resolution Notice and Procedures (Mortgage Accounts)
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Addition of Personal Accounts and Mortgage Accounts to M&T Online Banking for Business
Preliminary General Provisions.
The following preliminary general provisions apply to all Digital Services, unless otherwise stated.
Definitions. In this Agreement, the following terms have the indicated meanings:
"Administrator" means the individual who will act on a Business’s behalf as the primary contact with M&T and who is authorized to give M&T Instructions about a Business’s Eligible Accounts (and all means of accessing each account (e.g., debit card)) and Authorized Users. "Agreement" means this M&T Digital Services Agreement, including any addenda and riders, and also including any additional terms and conditions set forth on My Mortgage Info, which is available on the Digital Services platform, as they may be amended or modified from time to time. "Authorized User" means an individual granted authority by an Administrator to access and use the Digital Services on behalf of the Business. "Business" means a corporation, partnership, limited liability company, or other organization or sole proprietor whose Eligible Accounts are used primarily for business and commercial purposes. "Business Account" means an Eligible Account owned by a Business. "Business Day" means Monday through Friday, excluding federal holidays. Reference to time shall be to Eastern Time. "Card Data" means the personal identification number from an M&T card (e.g., M&T ATM card, M&T debit card) and the multi-digit card number associated with the card. Card Data may also include other information on the card. "Customer" or "you," "your," or "yours" means:
- each Consumer or Business who is an owner of an Eligible Account or select other relationships that are accessible through the Digital Services; and
- any Administrator authorized to use a Digital Service on behalf of a business. "Damages" means any claim, suit, expense, loss, liability or cost of any nature including, but not limited to, attorneys’ fees and expenses. "Digital Services" or “Digital Banking” means the financial services and products and the functions available now or in the future to the Customer through online, mobile or any other digital channel that we may support now or in the future. Please refer to the Agreement’s introductory paragraph for further information on the definition of Digital Services. The term "Digital Service" is a generic reference to a service offered under this Agreement. Not all electronic services offered by M&T are part of the Digital Services or are covered by this Agreement (refer to Section M30(f) for more information). "Electronic Documents" means the account and loan statements, notices (e.g., NSF notices, IRA and certificate of deposit renewal or maturity notices), disclosures (e.g., deposit account related change-in-terms notices) and other communications, documents or materials for specified types of Eligible Accounts and services that we may make available electronically, now or in the future, through the electronic Statements and Notices service. "Eligible Account" means M&T deposit account, loan account, line of credit, mortgage, IRA, credit card, overdraft protection plan account and other product or service the Customer may maintain with us that is identified with that Customer’s Social Security number or Taxpayer Identification number and which is accessible through M&T’s Digital Services. "Guide(s)" means all documentation, brochures, guides, and information in any format (including help screens, contextual help, FAQs, instructions, demos and tutorials), as amended from time to time, provided or made available to Customer by us regarding the Digital Services and their use. "Instruction" means any transaction, transfer, loan advance, payment order or other request or instruction delivered to us via, or in connection with, the Digital Services. "Mobile Device" means a mobile phone, tablet or other electronic equipment which connects to the Internet either through wi-fi or through a data plan furnished by a cellular carrier, and which contains an operating system, data plan, software and hardware supported by us now or in the future. A list of the supported Mobile Devices’ specifications can be found at mtb.com/olb-systemrequirements. "Mortgage Account" means an Eligible Account secured by a lien on real estate (e.g., a mortgage or deed of trust) on a 1-6-family residential property or a mixed-use property. A Mortgage Account includes a closed-end mortgage loan and a home equity loan and does not include a home equity line of credit. "M&T Mobile" or "M&T Mobile Banking" means the mobile banking service that enables Customer to access certain financial services and products, and the functions now, or in the future, offered in the M&T Online Banking service, using a Mobile Device. Not all Eligible Accounts or financial services and products are accessible or available through M&T Mobile. "M&T Mobile Deposit" means the mobile banking service that enables select Customers to deposit checks to a selected deposit account in M&T Online Banking using M&T’s application on their Mobile Devices. The M&T Mobile Deposit service is also referred to as MDS in the Agreement. "M&T Online Banking services" means the financial services and products, and the functions available now or in the future in standard online banking (e.g., the ability to view balances, make internal transfers, check image and statement view, bill pay service, and the ability to pay M&T loans). The term M&T Online Banking services includes both M&T Online Banking and M&T Online Banking for Business. "Personal Account" means an Eligible Account owned by a natural person that is used primarily for personal, family or household purposes. A Personal Account may also be referred to as a "Consumer Account." The term "Consumer" means a natural person. The term Consumer does not mean a natural person as a representative or owner of a Business Account. "Statements and Notices service" means the Digital Services that makes Electronic Documents available to the Customer for viewing, printing and downloading, rather than in paper form. This service may also be referred to as Online Statements and Notices. "We," "us," "our," "M&T" and "M&T Bank" mean M&T Bank or our subsidiary or affiliate that holds Customer’s Eligible Account or other financial product or service that Customer can access through the Digital Services. "Website" or "Site" means any current or future Internet website that M&T makes available to you, and all related web pages or renderings, for offering the Digital Services.
Definitions of other capitalized terms can be found throughout the Agreement.
- Accepting This Agreement. When you or anyone you authorize agrees to this Agreement or enrolls in or uses a Digital Service, you agree to the introduction, “Preliminary General Provisions”, “General Provisions for Digital Services”, and (as applicable based on the Digital Services in which you enroll in and/or which you use) the “Digital Services Fee Schedule” within the Agreement as in effect at that time, any addendum to the prior noted sections, as well as those sections of the agreement or addendum that pertain to Digital Services that you are enrolled in or are utilizing. Additionally, by use of any Digital Service, you are also agreeing to the terms of Section J pertaining to Security Alerts.
The terms of this Agreement are subject to the terms, instructions and other information appearing in the Guides. However, this Agreement will control if there are any irreconcilable conflicts between the terms of the Guides and this Agreement.
- Eligible Accounts. Access to the Digital Services requires that you have at least one Eligible Account with us that, according to our records, is identified with your Social Security number or Taxpayer Identification Number and is a type of account that qualifies for the Digital Services. For Consumers, that account and all other existing and future Eligible Accounts identified with your Social Security number or Taxpayer Identification Number will be automatically available to be accessed through your Digital Services relationship with us. For Consumers, Eligible Accounts that, in addition to your Social Security number, have other Social Security numbers identified with them (for example, joint checking accounts) will still qualify to be linked by you if you, acting alone, are authorized to access those accounts. For Businesses, some Eligible Accounts may be automatically accessible through the Digital Services and, during Customer’s enrollment or after Customer has enrolled, Customer must specify the other accounts to be accessible through the Digital Services.
Transactional accessibility of Eligible Accounts may vary based on the Digital Service(s) Customer uses. If an Eligible Account is owned by more than one individual (a joint account), or can be accessed by one or more Authorized User, each such Person may independently engage in and authorize transactions permitted by the Digital Services, including providing us with Instructions, making decisions, and obtaining information associated with the Eligible Account.
Accounts on which you are a fiduciary may be eligible to be linked to your Personal Account or Business Account. Customer understands, however, that if we receive an Instruction to link accounts or allow Digital Services, including transactional accessibility, to an account, described in this paragraph, and are able to honor such Instruction, Customer hereby releases us from any liability arising from honoring such an Instruction. 1.
Other Agreements. All Eligible Accounts linked to and/or accessed through the Digital Services will continue to be subject to the agreements Customer has for such accounts. Customer should refer to those agreements and any applicable disclosures for any restrictions, fees or other terms and conditions relating to the use of such accounts, including any terms that may affect or be affected by the use of the Digital Services. Concerning Digital Services, this Agreement will control if there are any irreconcilable conflicts between the terms of those agreements and this Agreement.
- Fees. The current list of fees can be found in the Digital Services Fee Schedule (i.e., Section N) of this Agreement.
Upon our demand, Customer will pay any costs we incur in collecting fees or enforcing this Agreement, including reasonable attorneys’ fees and disbursements. We are authorized to obtain payment by charging Customer’s Billing Account, or if none is designated or funds in a Billing Account are insufficient, any other account Customer has with M&T (but not if such other account is a fiduciary account for which Customer serves as a fiduciary, individual retirement account, other tax-deferred retirement account or other account that receives special tax treatment). If payment is not made, in addition to our other remedies under applicable law and this Agreement, we may suspend or cancel access to the Digital Services and/or exercise our right of offset (subject to applicable law) against any or all of Customer’s property held by us in any capacity (but not if such other account is a fiduciary account for which Customer serves as a fiduciary, individual retirement account, other tax-deferred retirement account or other account that receives special tax treatment).
Please note that the following provision also applies to Business Customers: If you have a special billing arrangement for fees (e.g., an account that is eligible for earnings credits on balances), Digital Service fees (other than those charged for M&T Flash Funds™) will be treated in accordance with such special billing arrangements. 1.
Your Devices and Software. To access the Digital Services, you must have a personal computer or Mobile Device with access to the Internet ("Equipment"), and software that is compatible with the Website and allows you to browse the Internet through an Internet Service Provider (the "Software"). For some Digital Services, you will also need Software that permits you to receive, access and retain Portable Document Format or "PDF" files, such as a currently supported version of Adobe® Reader® (available for download at http://www.adobe.com). You must have and provide to us your email address. Your Equipment must support such Software requirements. For a list of recommended Equipment and Software, please see mtb.com/olb-systemrequirements. A specific Digital Service (e.g., M&T Mobile Banking) may have different or additional requirements or recommendations as specified elsewhere in this Agreement and/or Guides. We are not responsible for any errors or difficulties that arise from the malfunction or failure of the Internet or your Equipment. Subject to applicable law, we reserve the right to update, terminate, discontinue or change the Equipment or Software necessary to access the Digital Services. 1.
Guides. We may provide Customer with Guides. Customer’s use of the Digital Services is subject to the Guides. We are not responsible for any Damages arising from Customer’s failure to abide by the Guides or understand the terms of the Guides, including, without limitation, understanding the deadlines or conditions for processing Instructions or the restrictions or conditions with regard to information or data accessed via the Digital Services. Terminology in the Guides may differ from this Agreement or other documentation with respect to the Digital Services. In the event you have questions, contact our Customer Service Center for clarification.
- Enrollment in Digital Services. To enroll in Digital Services, we may prompt you for certain information to authenticate you. The authentication information may vary and can include, for example, Card Data, Social Security number, account number, and date of birth.
For Businesses, M&T may rely on the Card Data from the M&T Business Debit Card, M&T ATM Card for Business (with the All Activity Option), M&T Business Credit Card or Virtual Card that has been issued to an individual at a Business to identify the individual using the Card Data as the authorized user of the Card (or as someone who has been delegated the rights of an authorized card user) with the power and authority to enroll in Digital Services and enter into this Agreement on behalf of the Business. An M&T ATM Card for Business with the Balance Inquiry Option cannot be used to enroll in Digital Services. M&T may require you to complete and submit additional agreements or documentation to enroll in certain Digital Services.
- Your Access Codes. To gain access to the Digital Services, you will need an access passcode ("Passcode"), user identification ("User ID") and other authentication factors that we may require from time to time. Your card data may also be required for authentication purposes. The Passcode (including a fingerprint or other biometric identifier), User ID, Card Data, and other authentication factors (e.g., a token for the ACH, Wire Transfers and Real-Time Payments Digital Services) that we may require from time to time may collectively be called the "Access Codes."
The Passcode will either be selected by you upon enrollment or will be supplied to you by us. For some services (e.g., M&T Mobile Banking), after your first login, you may be able to use a fingerprint or other biometric identifier to log in. You can change your User ID and/or Passcode online. We require that you change any Passcode we provide to you. You agree to keep all Access Codes confidential to prevent unauthorized access to your accounts and to prevent unauthorized use of the Digital Services. To protect the security of your information and accounts, you agree to log out of the Digital Services and close your browser or application session when you are finished using the Digital Services. For reasons of security, we may cancel your Access Codes at any time without notice. All electronic communications and Instructions using these Access Codes will be deemed to be valid and authentic and we may act on such communications and Instructions. You also agree that those electronic communications will be given the same legal effect as written and signed paper communications.
In general, your Access Codes permit you to access all Eligible Accounts associated with your Social Security number or Taxpayer Identification Number that are compatible with the Digital Services (including accounts you own individually and with others). Every owner of an account should obtain and use his or her own Access Codes. Do not share you Access Codes with others as such sharing will enable those individuals to access information and even transact on your Eligible Account(s) and you may be responsible for those transactions.
In addition, for Business Accounts, the Administrator will select for each Authorized User, a User ID, and a Passcode. Issuance and re-issuance of certain Access Codes may require the Administrator to use additional authentication or security procedures we establish from time to time.
If you believe that any of your Access Codes have been lost, stolen, or compromised or that any transaction involving any of your Eligible Accounts may have been made without your authorization, you should contact us immediately. We strongly recommend that you do so by telephoning us at the Customer Service Center number provided below in this Agreement (Section M8), because that is the best way of limiting your losses. In addition to notifying us, we also strongly recommend that you immediately change your User ID, Passcode and any other Access Codes, as appropriate.
- Multi-Factor Authentication. To login, enroll, or use the Digital Services, you may be prompted to perform a multi-factor authentication process using a verification code sent to an eligible contact information record that you select at the time it is being requested and/or you may be required to answer security question(s). If using a verification code you agree that you will not share this code with anyone by phone call, text, or screen sharing. You agree that only you will enter the code into Online Banking. Verification codes can be sent to you by email, text message to a mobile phone, or sent as an app notification to an eligible device based on your M&T Online Banking profile contact information. When a text contact method is selected by you to send verification codes, you give us permission to text you the verification codes at this number. Standard text message rates apply. If prompted to answer one or more security questions you agree that you will not share the questions or answers with anyone by phone call, text, or screen sharing. You agree that only you will enter the information into M&T Online or Mobile Banking.
You agree to maintain current contact information on your Online Banking profile. Verification codes are time sensitive and will expire. After a repeated number of failed attempts or cancellation of entering a verification code or answers to security questions, your access to Digital Services may become locked and you may be prompted to verify your identity to unlock your account. Please contact us at the Customer Service Center number provided below in this agreement (Section M8) if you require assistance or have questions. 1.
M&T Online Banking
This section sets forth the terms and conditions specific to M&T Online Banking services. By enrolling in or using this service, you agree to be legally bound by this section as well as the other applicable terms of the M&T Digital Services Agreement. Please see Section A2 for more information. For fee information, please refer to Section N of this Agreement for the Digital Services Fee Schedule. M&T Online Banking services represent core Digital Services and include the following features:
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Internal Transfers and M&T Loan Payments from External Accounts.
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Enrollment and General Information. You may use the M&T Online Banking service internal transfer function to transfer funds between Eligible Accounts at M&T and to pay M&T loans, except Mortgage Accounts. To pay Mortgage Accounts please use My Mortgage Info. Consumers may also make a payment to eligible M&T loans from an external account. In addition, Customers may take advances from eligible M&T lines of credit.
Note: Internal transfers between M&T accounts and Loan Payments from external accounts may be limited by agreements Customer has for such accounts. The term "external accounts" in this section means accounts that you have outside of M&T.
To activate this service, you may be required to provide your Card Data. You may use the internal transfer function to set up recurring transfers from one Eligible Account at M&T to another (recurring transfers must be for the same amount). See the Guide for details and limitations on the acceptance and processing of your internal transfer Instructions. Any transfer of funds from a deposit account is subject to the availability of sufficient funds for withdrawal from that deposit account when the transfer is to be made. 1.
Loans and Lines of Credit. For all M&T real estate secured loan(s), we reserve the right to reject any Instruction to pay such loan(s) (including any recurring funds transfer Instruction) if such loan(s) is in default under the terms of the loan related documents.
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Stopping Recurring Payments. You can stop recurring funds transfers using one of the following methods:
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cancel your funds transfer Instruction using the M&T Online Banking service internal transfer function by 11:59 PM on the Business Day before the date you have scheduled the next recurring funds transfer; or
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telephone us at 1-800-790-9130 or send us a written request at M&T Bank, P.O. Box 4627, Buffalo, NY 14240 in time for us to receive your request at least three (3) of our Business Days before the next recurring funds transfer. If you call, we may require you to confirm your request in writing and transmit it to us within 14 days after the date you called us.
For Customers using My Mortgage Info for scheduling an auto-draft payment(s) for an Eligible Account, you can stop any auto-draft payment using one of the following methods:
- cancel your funds transfer Instruction using My Mortgage Info; or
- telephone us at 1-800-790-9130 or send us a written request at M&T Bank, P.O. Box 1288 Buffalo, NY 14240 in time for us to receive your request at least three (3) of our Business Days before the next recurring funds transfer. If you call, we may require you to confirm your request in writing and transmit it to us within 14 days after the date you called us.
Transfer Effective Date on non-Business Day. Please note that if your transfer effective date falls on a non-Business Day, we may adjust the Withdrawal Date to the prior Business Day. Please make sure that your Available Balance is sufficient on the Withdrawal Date to accommodate such transaction(s). External transfer payments may credit to the account on the following Business day.
- Account Balance and Transaction History. You can use the M&T Online Banking service to obtain balance and recent transaction history on all Eligible Accounts (with the exception of transaction history for Certificate of Deposit accounts). Various types of account balance and transaction history data provided through the M&T Online Banking service are current as of different dates and times. For example, certain types of data provided are real-time, periodically updated through the day, or prior day information. For Mortgage Accounts, balance summary and account transaction detail will generally be available when accessed through My Mortgage Info for at least 90 days.
Account balance and other information obtained through the M&T Online Banking services (and through M&T Mobile Banking) may not include transactions that you have made or authorized but that have not cleared, certain debit card transactions (including gratuities associated with such transactions), deposits you have made but that have not been credited, and other transactions that have been made or fees that are pending but that have not yet been processed. For lending products, balances indicated may not include all recent activity, including fees or other charges and may not represent a payoff balance. For payoff information on your account, please contact our Customer Service Center (refer to Section M8). 1.
Online Account Information and Check Images. You may use this service to view certain checks and other information online for certain Eligible Accounts. Please see Guide(s) for more detailed instructions and limitations on the availability of checks and other information for viewing via this service. Note that checks that have been presented for payment and that are accessible through this service may not actually be, or have been, paid, (e.g., for reasons such as non-sufficient funds in the account or the existence of an outstanding stop payment order concerning the check). 1.
Data Export. You may export account information for use with your personal financial management software (e.g., Quicken®) ("PFM Software") or other spreadsheet software (e.g., Microsoft Excel®) for recent transaction history. This service is limited to certain Eligible Accounts and is not compatible with all versions of PFM Software. We reserve the right to change the file format or formats available for download on the M&T Online Banking services at any time, without notice.
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M&T Online and Mobile Bill Pay. You may use the M&T Online and Mobile Bill Pay service to make one-time, future-dated, and/or recurring payment transactions from an eligible checking account.
Enrollment. Either during your enrollment or after you have enrolled in M&T Online Banking services, you may enroll in the M&T Online and Mobile Bill Pay service. To do so, you may be required to provide your Card Data.
- Payment Instruction. When you initiate a payment Instruction through Online and Mobile Bill Pay, you authorize us, or our agent, to withdraw the necessary funds from the specified eligible checking account. The Business Day your payment Instruction will be processed (i.e., the Business Day we debit your account for the payment and initiate or mail the payment) is called the "Withdrawal Date." Because of the time it takes to process and send a payment to a payee, there will be a delay between the Withdrawal Date and the date you schedule the payment to be delivered to the payee ("Delivery Date"). You can obtain an estimate of the number of Business Days it will take to process the payment by looking up the payee on your Payee List (listed as "Days to Deliver"). Add a new payee to your Payee List by navigating to “Add a Payee”. To provide adequate time for payments to be received by a payee, the date you select as the Delivery Date must be no later than the date your payment is due, excluding any applicable grace periods.
The cutoff time for entering a payment Instruction on a Business Day using our system is 11:59 p.m. ET. When a payment Instruction is entered on our system after 11:59 p.m. ET or on a non-Business Day, the Instruction will be considered received on the next Business Day. We reserve the right to change our estimate of the number of Business Days it will take to process the payment for any payee at any time without notice to you. If your Withdrawal Date falls on a non-Business Day, we may adjust the Withdrawal Date to the prior Business Day. Please make sure that your Available Balance is sufficient on the prior Business Day to accommodate such transaction(s). We recommend that you frequently check the processing time estimates on the Payee List for your payees in order for you to be aware of the Withdrawal Date for a payment Instruction. These estimates are for your convenience only and you must schedule your payments as set forth in this section in order to qualify for the payment guarantee in this Agreement.
Notwithstanding any other provision of this Agreement, it shall be your responsibility to schedule bill payments sufficiently in advance of the payment due date so that the payment can be received and processed by the payee before any such due date. We shall not be responsible for any late fees, interest charges, and penalties imposed by a payee if you did not schedule the payment to allow for the time it takes us to process the payment and for the payee to receive and process the payment.
You agree that you will not initiate a payment unless there are, or will be, sufficient available funds in the specified Eligible Account (plus amounts available for transfer or advance from an overdraft protection plan if you have such a plan) on the Withdrawal Date. If you do not have such funds available when we attempt to process the payment to your account on the Withdrawal Date, M&T, in its sole discretion, will either:
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Make the bill payment and debit your account on the Withdrawal Date for the full payment amount; or
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Not make the bill payment and not debit your account on the Withdrawal Date and instead try to complete the payment Instruction on the next Business Day. If there are still insufficient funds available at this second attempt, M&T, in its sole discretion, will either
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cancel the bill payment, which means that your payment will not be made; or
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make the bill payment and debit your account for the full payment amount. M&T will notify you via Internal Electronic Messaging, email and/or U.S. mail if your payment does not process on the Withdrawal Date and also if your payment does not process on the second attempt.
Important Notes on Fees: If, in any case, a bill payment that we process is covered with funds from your overdraft protection plan, the terms of that plan, including applicable overdraft transfer fees and/or other fees, will apply. If, in any case, a bill payment we process overdraws your deposit account and is not covered by an overdraft protection plan, you will be charged any applicable overdraft fees and/or other fees.
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Limitations on Payments. You agree that you will not use Online and Mobile Bill Pay to make payments:
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to payees located outside the United States;
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to taxing authorities or other governmental entities;
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required under court order (e.g., child support); or
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in connection with any unlawful activity or purpose. If you use M&T Online and Mobile Bill Pay to make governmental or court-ordered payments, we shall not be responsible for any penalties, interest, late fees or other similar amounts you may be assessed as a result of delays in the delivery, or the non-delivery of the payment, or the delayed or improper crediting of the payment. You are limited to one active payment series (recurring) per payee. We reserve the right to refuse to make a payment to a particular payee or categories of payees through the M&T Online and Mobile Bill Pay service.
Incomplete Payments. Payments will be made either by a check, or by electronic transfer, depending on arrangements with the payee. If a payee fails to cash a check within the time period we establish for cashing checks or if the payment is rejected as an electronic transfer, we will thereafter credit your account from which the payment was initially debited in the amount of the original payment Instruction (without interest).
- Canceling Payments. You can order us to cancel any payment initiated through the Online and Mobile Bill Pay service by canceling the Instruction to make that payment. Cancellations initiated using the cancellation feature must be received on or before 11:59 p.m. on the Business Day prior to the Withdrawal Date to be effective on such date. The Withdrawal Date for a specific payment is listed within Online and Mobile Bill Pay. Once the withdrawal has been made from the specified account on a Withdrawal Date, it will not be possible to stop that payment from being made.
For recurring payment Instructions, you can stop the recurring payment using one of the following methods:
- cancel the payment Instruction within M&T Online or Mobile Bill Payor
- telephone or send us written request at the phone number or P.O. Box listed in the Customer Service Section M8 in time for us to receive the request at least three (3) Business Days before the next Withdrawal Date. If you call, we may require you to confirm your request in writing and get it to us within 14 days after the date you called us.
No Duty to Monitor Payments. M&T does not have any duty to you to monitor the payments that are made through M&T Online and Mobile Bill Pay. If your account is locked any recurring payments scheduled by you may not be processed, even if they appear to be scheduled in the future. If a locked out user is reinstated, payments scheduled by that user for the following business day or later will be processed as scheduled.
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Bill Pay Guarantee. We will cover up to $50 in late fees if a payment using Online and Mobile Bill Pay is late and you
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scheduled the payment sufficiently in advance of the payment due date (see above sub-section b) to allow for the payment to be processed and sent by us, and
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the date you selected as the Delivery Date was no later than the date your payment was due, excluding any applicable grace periods. Delivery timeframes are noted for each payee, indicated as "Days to Deliver" in your payee list – generally two or four Business Days. Further, your payment must be scheduled according to the requirements set forth in this Agreement and you must have sufficient available funds in your account. The maximum late fee payable under this guarantee is $50 per late payment. In the event your payee does not receive payment on time and charges you a late fee, contact Online Banking Support at 1-800-790-9130. We reserve the right to discontinue the Bill Pay Guarantee at our discretion at any time.
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**M&T Rewards Program (Credit Card) **
Primary and Joint Cardholders for M&T Visa Signature Card and M&T Visa Credit Card with Rewards enrolled in the M&T Rewards Program may view and redeem earned points by accessing their online banking account, through the M&T Mobile app, or by calling the Rewards Center (1-888-448-6679).
Access to view and redeem earned points under the M&T Rewards Program for M&T Business Rewards Credit Card account holders will be determined by the Administrator as described under Section M26 below. Users granted access by the administrator may view and redeem earned points by accessing their online banking account or through the M&T Mobile app. Primary or Joint M&T Business Rewards Credit Card account holders can also redeem rewards by calling the Rewards Center (1-888-448-6679). This program is subject to the M&T Rewards Program Terms & Conditions. Regarding use of the M&T Rewards Program, if there are any conflicts between the terms and conditions of this Agreement versus the terms and conditions of the M&T Rewards Program Terms & Conditions, the terms and conditions of the M&T Rewards Program Terms & Conditions prevail. 1.
Bank to Bank Transfers (Personal Accounts)
This section sets forth the terms and conditions specific to the Bank to Bank Transfers service for Personal Accounts, if available. By enrolling in or using this service, you agree to be legally bound by this section as well as the other applicable terms of the M&T Digital Services Agreement. Please see Section A2 for more information. The Bank to Bank Transfers service allows you to request that we initiate an electronic fund transfer from one of your Eligible Accounts (checking or savings accounts) held at M&T that is qualified for the Bank to Bank Transfers service ("Bank to Bank Eligible Accounts") to an eligible personal account held in your name at another financial institution (the "External Bank Account"). The Bank to Bank Transfers service also allows you to request that we initiate an electronic fund transfer from an External Bank Account to one of your Bank to Bank Eligible Accounts. Not all Personal Accounts are eligible for the Bank to Bank Transfers service. The External Bank Account used in the Bank to Bank Transfers service must be in the United States of America. The Bank to Bank Transfers service cannot be used to send or receive funds to business accounts, nor can it be used to transfer funds to third parties or to or from an account that is held or owned solely by a person other than you. As used herein, a "Transfer Instruction" is an Instruction you provide to us through the Bank to Bank Transfers service to request that we complete an electronic fund transfer from a Bank to Bank Eligible Account at M&T to an External Bank Account, or from an External Bank Account to your Bank to Bank Eligible Account at M&T. For fee information, please refer to Section N of this Agreement for the Digital Services Fee Schedule.
To enable access to information for non-M&T accounts, M&T Money Smart and Bank to Bank Transfers services are connected. Upon your first time accessing Bank to Bank Transfers you will additionally gain access to M&T Money Smart, if you have not already done so.
- Authorization to Complete a Funds Transfer. By logging into M&T Online Banking services and providing a Transfer Instruction (for both one-time or recurring transfers, when available), you authorize us (including our service providers), to initiate electronic debits and credits (referred to as "funds transfer(s)" herein) to and from your Bank to Bank Eligible Account(s) and External Bank Account(s) in order to process your Transfer Instruction.
Further, you also authorize us to correct any error and to make adjustments when a funds transfer is returned, reversed or cannot be completed. You authorize us to make such corrections and adjustments by initiating electronic debits or credits to and from your Bank to Bank Eligible Account(s) and External Bank Account(s) and by debiting any other account you have at M&T (but not if such account is a fiduciary account, individual retirement account, other tax-deferred retirement account or other account that receives special tax treatment) if the erroneous, returned, reversed or incomplete transfer cannot be fully corrected or adjusted by debiting your Bank to Bank Eligible Account(s) or External Bank Account(s). This authorization shall survive termination of your Bank to Bank Transfers service.
You represent and warrant to us that:
- you are an owner of both the Bank to Bank Eligible Account(s) at M&T and the External Bank Account(s);
- you have all necessary authority and rights to register for the Bank to Bank Transfers service and to initiate funds transfers to and from the Bank to Bank Eligible Account(s) at M&T and the External Bank Account(s);
- you are an individual Consumer and the Bank to Bank Eligible Account(s) and External Bank Account(s) are held and used by you solely for personal, family or household purposes, and are not held or used in connection with any Business enterprise; and
- you will not use the Bank to Bank Transfers service for any purpose or activity that is in violation of any federal or state law, rule, statute or regulation, including the rules of any payment system used to process your Transfer Instruction.
M&T and the financial institution(s) holding the External Bank Account(s) may rely on the representations and the authorizations provided by you in the Agreement without investigation. We will use the Automated Clearing House ("ACH") network in order to initiate the electronic debits and credits to your Bank to Bank Eligible Account and the External Bank Account to process a Transfer Instruction. We may use other methods to process a Transfer Instruction, including a book transfer or wire transfer.
We make no representation or warranty to you that the financial institution that holds the External Bank Account will properly credit or debit funds arising from an incoming or outgoing funds transfer to or from your External Bank Account or will honor any Instruction to credit or debit your External Bank Account. 1.
Processing of Funds Transfers. We will process Transfer Instructions received before the time specified on the Website on a Business Day. Transfer Instructions that are received on a non-Business Day or after the time specified on the M&T Online Banking Website on a Business Day will be processed the next Business Day.
We have no obligation to complete a Transfer Instruction if
- there are insufficient available funds in your Bank to Bank Eligible Account at M&T to complete the requested funds transfer to the External Bank Account,
- the ACH debit to the External Bank Account to fund a funds transfer is not processed or is returned for any reason by the financial institution holding the External Bank Account;
- the Transfer Instruction exceeds any dollar or frequency limitation placed on funds transfers by us;
- M&T or the financial institution holding the External Bank Account imposes any restriction, hold or limitation that would prevent the execution or editing of the Transfer Instruction; or
- we have any reason, in our sole discretion, to believe that processing the Transfer Instruction could expose us to a loss of any kind, including any Damages. We are not responsible for actions taken by the financial institution that holds your External Bank Account, and we are not responsible if the financial institution does not properly credit or debit a funds transfer to or from your External Bank Account.
It is your responsibility to monitor your Bank to Bank Eligible Accounts through Online Banking, the Bank to Bank Transfers page and your External Bank Accounts to determine if your Transfer Instruction has been processed.
- Reliance on Your Instructions. We are not responsible for detecting any errors in a Transfer Instruction requested by you through the Bank to Bank Transfers service. You are responsible for the content of any Transfer Instruction, and we may rely upon the information you provide to us when processing the Transfer Instruction. We may rely solely on the account numbers and bank identifying numbers that you provide to us for identifying your External Bank Account(s) and financial institution(s) holding such accounts, regardless of whether or not you also provide the name of the account holder or the name of the financial institution. We and other financial institutions processing your funds transfers have no respon